Terms of Service

## Agreement to Terms By accessing or using Clarity's Strategic Intelligence Platform ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Services. ## Description of Services Clarity provides a Strategic Intelligence Platform that transforms organizational conversations into executive decision intelligence through AI-powered dialogue, pattern analysis, and insight generation. Our Services include: - AI-powered conversational intelligence capture - Strategic insight generation and analysis - Organizational intelligence dashboards and reporting - Integration with existing enterprise systems ## User Accounts and Access **Account Creation**: You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials. **Authorized Use**: You may only use the Services for lawful business purposes consistent with strategic intelligence and organizational decision-making. **Enterprise Access**: For enterprise subscriptions, your organization's administrator controls access and permissions. ## Acceptable Use You agree NOT to: - Violate any applicable laws or regulations - Infringe on intellectual property rights - Attempt to gain unauthorized access to systems or data - Interfere with or disrupt the Services - Use the Services for competitive intelligence gathering against Clarity - Reverse engineer, decompile, or attempt to extract source code ## Data Ownership and Rights **Your Data**: You retain complete ownership of all data, conversations, and insights generated through your use of the Services. We are custodians, not owners. **License to Clarity**: You grant Clarity a limited license to process your data solely for the purpose of providing the Services to you. We do not use your data to train models for other customers or for commercial purposes outside your service agreement. **Intellectual Property**: Clarity retains all rights to the platform, software, algorithms, and underlying technology. You receive a license to use the Services, not ownership of the technology. ## Service Level and Availability While we strive for high availability, we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance. Enterprise customers receive SLA guarantees per their service agreement. ## Payment Terms **Subscription Fees**: Services are billed according to your selected plan (monthly, annual, or custom enterprise agreement). **Payment Methods**: We accept major credit cards and invoice-based payment for enterprise customers. **Refunds**: Refunds are provided according to our refund policy. Enterprise agreements have specific terms negotiated separately. **Price Changes**: We will provide 30 days' notice for any price changes. Continued use constitutes acceptance of new pricing. ## Termination **By You**: You may terminate your account at any time. Upon termination, you retain the right to export your data. **By Us**: We may suspend or terminate accounts for violation of these Terms, non-payment, or illegal activity. **Data Deletion**: Upon termination, we will delete your data within 30 days unless retention is required by law or your request. ## Warranties and Disclaimers **Services Provided "As Is"**: While we strive for accuracy and reliability, the Services are provided without warranties of any kind, express or implied. **Strategic Intelligence**: Insights generated are for informational purposes. You are responsible for validating and acting on intelligence provided by the platform. **No Guarantee of Outcomes**: We do not guarantee specific business outcomes, decision quality, or strategic results. ## Limitation of Liability To the maximum extent permitted by law, Clarity shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Our total liability shall not exceed the amount you paid in the 12 months prior to the claim. ## Indemnification You agree to indemnify and hold Clarity harmless from claims arising from your use of the Services, violation of these Terms, or infringement of third-party rights. ## Governing Law and Dispute Resolution These Terms are governed by the laws of [Jurisdiction]. Disputes will be resolved through binding arbitration, except where prohibited by law. Enterprise customers may have specific dispute resolution terms in their agreements. ## Changes to Terms We may update these Terms to reflect changes in our Services or legal requirements. Material changes will be communicated via email or platform notification at least 30 days in advance. ## Contact Us For questions about these Terms: - Email: legal@clarity.ai - Legal Department: Clarity Inc., [Address] By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.